MP Moran & Sons Ltd

After a disappointing delivery experience with another company, I decided to contact MP Moran to supply 4 jumbo bags of grano dust, as I urgently needed the materials on Thursday, 2 January to finish a job by Monday.
I contacted the Watford branch by both phone and email, clearly explaining the situation. I specifically asked to be told if delivery was not possible, so I could order elsewhere in time. I was assured that the delivery would be made on the morning of 2 January.
Based on that guarantee, I trusted them, organised labour, and planned the works accordingly.
By 13:00, it became clear that no delivery was coming. After calling and emailing again, I was then told that delivery would only be possible on Monday, 5 January
This caused not only a financial loss due to wasted labour and delays, but also damaged my professional credibility with my client which is far more difficult to recover.
Mistakes can happen, but what is frustrating is being given a firm assurance when it clearly could not be met. I’m sharing this experience to hopefully create awareness for other tradespeople who rely on accurate delivery commitments to run their businesses