Plumbing Force Ltd

Worst company it has been my misfortune to use. Boiler “engineer” was useless couldn’t finish job. My credit card used without authority, ongoing subject of “claim”
Jake Hayler in charge of complaints needs retraining and learn business courtesy and conduct.
Use this Company at your peril.

Totally useless, unless you like being messed about and loosing money on deposits for other essential works AVOID!!
Booked a job month in advance, when didnt turn up rang to find out they had changed the date without informing becuase original was bank holiday which knew when booked it. Then that date they rang and cancelled and rearranged for morning of last day before work with notes added to how essential it was to be contacted midday to say going be late and in afternoon to then be called mid afternoon to say wont make it today leaving everything messed up and needed cancel essentiall work loosing deposit. Whats the point in booking dates if they cant do it and to continue giving lies to put it off rather than say NO and give time to make other arrangments, a total and utter joke of a suposed service

I called Plumbing Force for assistance with a boiler which had been broken for approximately 1 week prior to their arrival. The Boiler technician came to our house and within 5 minutes had established that it was an electrical fault and he could not do anything about it. He then proceeded to spend 2 hours total at our property doing unnecessary checks and kept telling us they were required. We had to charge his phone for him since it was out of battery! He proceeded to spend nearly 1 hour writing a report. He told me dont worry about the time, you wont be charged for the time it takes to write the report, I know Im slow. I took that on good faith and clarified with him when signing to say he had completed his works. He said they will call you before they take payment and ask how the service was and then they will take payment. Well, surprise surprise, that didnt happen. They took payment immediately and when I queried it he responded give them a call on Monday, theyre not a money grabbing company and theyll sort it. Well - it appears they are a money grabbing company and I thoroughly would not recommend them to anyone. AVOID.

Booked a gas engineer to move a pipe. Very unprofessional looking man, without a mask, arrived completely unprepared to carry out the work. Left after 2 minutes saying he would come back, later received a message saying it would cost around £500. Plumbingforce then billed me £118 for the callout. I expressed my concerns to Plumbingforce and was told "its in the terms and conditions" that they will charge regardless of outcome.

Didn’t turn up in the am when they said they would, called me at 12:30 to say they would be here in the afternoon, guaranteed they would turn up. No call backs, no engineer turned up, calling no the number on website is pointless as they said it’s a different company deals with booking engineers.

Truly awful experience which Plumbing Force couldnt care less about. The engineer showed up late, turned off our gas and issued a warning. Which is completely fine, but when Gas Safety came by the couldnt find anything the problem with the gas into the property. When we let Plumbing Force know and we needed them back to turn the gas on so we could heat the house, cook, have hot water, etc, they didnt care at all saying someone would call tomorrow.

Our boiler had been losing pressure over the weekend, I called plumbing force Monday and booked an engineer to visit the same day.

After there engineer inspected the boiler he said we needed a knew part, I believe a pressure valve. Later that same day, the boiler began to leak. This was a new problem and had not occurred prior to the visit.

The engineer came back Tuesday to fit the new part but said hell need to order two more parts due to the new leak and will be back the following day to install all three parts.

On Wednesday, the engineer came and installed the parts. The boiler was running but shortly after he left it started to leak again. I called them back and explained the situation and they arranged for an engineer to assess.

When he visited on Thursday he even questioned the methods used by his colleague. He attempted to fix the leak and seemed as though it had worked.

Thursday night we notice more droplets of water and kept an eye on it as we werent sure if it was a leak or water dripping from the works. It carried on through Friday but seemed to improve, then this morning (Saturday 04/04/20) my pregnant wife went downstairs to find the boiler had flooded the kitchen over night.

I contacted them first thing today, to say I wasnt happy and wanted my money back. I was told they would need to contact the manager who wasnt in and that they would log a complaint which typically takes up to seven days. They said they could send an engineer over today to try and repair the works but I could be liable to pay further charges if its not related.

I really dont feel comfortable having another of there engineers visit, as the whole leak came following there visit. I dont see how its not related and I really dont wont to risk them saying its not there fault or related to the works.

For now I have paid nearly the cost of a new boiler in repairs, the boiler still isnt working and now has a new fault leaving me and my pregnant NHS working wife with no hot water, heating or money. Im completely shocked and disgusted by the support service and simple lack of care especially in this time.

Quick to respond, courteous, efficient, and I will definitely call them again. Thank you for a job well done